Privacy Policy

1. Introduction

Welcome to Lumia Canada (“we,” “our,” or “us”). We are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us through our website https://lumiacanada.com and other communication channels.

Lumia Canada complies with applicable privacy laws, including Quebec’s Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA), which apply to the handling of personal information in Quebec and Ontario.

By using our website or providing your personal information to us, you agree to this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a quote
• Communicate with us by phone, email, or through our website
• Request information about our products and services

The personal information we may collect includes:

• Your name
• Email address
• Phone number
• Address or project location
• Any message or information you include in your submission

We only collect information necessary for the purposes described below.

3. Purpose of Data Collection

We collect and use your personal information strictly for the following purposes:

• Responding to inquiries, service requests, or quotes
• Providing and managing services related to windows and doors
• Communicating with you about appointments or ongoing projects
• Improving our customer service and website functionality

We do not use your information for unrelated marketing purposes, and we do not sell, rent, or share your personal information with third parties.

4. Consent

By submitting your personal information, you consent to its collection and use as described in this Privacy Policy.

You can withdraw your consent at any time by contacting us at info@fenetreslumia.com, subject to legal or contractual restrictions.

5. Information Sharing and Disclosure

Lumia Canada does not share, sell, or distribute your personal information to any third parties, except in the following limited cases:

• When required by law, regulation, or court order
• To protect our legal rights, safety, or property
• To comply with a request from regulatory authorities

Any third parties we may engage for business purposes (e.g., hosting providers) are bound by confidentiality and security obligations consistent with this Policy.

6. Data Storage and Security

We store personal information securely using industry-standard safeguards to prevent unauthorized access, use, or disclosure.

Your information is stored on secure servers and is accessible only to authorized personnel who require it to perform their duties.

7. Your Rights under Law 25

If you reside in Quebec, you have the following rights regarding your personal information:

• Right of access: You can request access to your personal information held by us.
• Right of correction: You can request that any inaccurate or incomplete information be corrected.
• Right to withdraw consent: You can withdraw your consent to the use or disclosure of your personal information at any time.
• Right to data portability (if applicable): You may request a copy of your data in a commonly used format.

To exercise any of these rights, please contact our Privacy Officer using the details below.

8. Use of Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic.

Cookies help us understand how visitors interact with our site, but we do not collect personal data for marketing, profiling, or advertising purposes.

You can modify your browser settings to refuse cookies if you prefer.

9. Privacy Officer

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.